Effective date: 23 September 2026

Spruit Baby | South Africa

These Terms and Conditions govern access to and use of the Spruit Baby website and the purchase of products through the website. By using the website or placing an order, you agree to these Terms and Conditions, subject always to your rights under applicable South African law.

1. Business information

The website is operated under the trading name Spruit Baby (“Spruit Baby”, “we”, “us” or “our”).

·       Email: info@spruitbaby.co.za

·       Telephone: 082 282 8758

·       Physical/business address: Unit 2, 2 On Tabak, Tabak Street, Paarl

·       Website address: www.spruitbaby.co.za

The bracketed business details above should be completed before publication so that the website disclosures are accurate and complete.

2. Applicable law

These Terms are governed by the laws of the Republic of South Africa. They are intended to operate consistently with the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the Protection of Personal Information Act 4 of 2013 (“POPIA”), and other applicable South African legislation. Nothing in these Terms is intended to exclude, limit or waive any consumer right that may not lawfully be excluded.

3. Products and third-party brands

Spruit Baby is a retailer of products supplied, manufactured, imported or distributed by various third-party brands. Unless expressly stated otherwise, Spruit Baby does not manufacture the products offered on the website and does not claim ownership of third-party brand names, trade marks, product images or intellectual property.

Product descriptions, specifications, ingredients/materials, safety information, age recommendations, care instructions, sizing, colours and other manufacturer information may be supplied by the relevant brand or distributor. We take reasonable steps to present this information accurately, but minor variations may occur. Customers must read and follow all manufacturer instructions, warnings, age restrictions and safety guidance supplied with a product.

Where a manufacturer or distributor provides an additional warranty, that warranty is supplementary to, and does not replace, any statutory rights available to the customer under South African law.

4. Website use

·       You may use the website only for lawful purposes.

·       You may not attempt to interfere with the website, introduce malicious code, gain unauthorised access, scrape content unlawfully, or use the website in a way that infringes another person’s rights.

·       You are responsible for ensuring that information supplied when ordering is accurate and complete.

·       We may suspend or restrict access where reasonably necessary for security, maintenance, fraud prevention or legal compliance.

5. Product availability

All products are subject to availability. Adding an item to a cart does not reserve stock. If an ordered item becomes unavailable, we will contact you as soon as reasonably possible and, where we cannot fulfil the order, arrange the appropriate refund in accordance with applicable law.

6. Prices

Prices are displayed in South African Rand (ZAR) unless stated otherwise. Prices displayed at checkout will apply to the order, subject to correction of an obvious error where permitted by law. Delivery charges, if applicable, will be shown before the order is completed.

7. Orders and formation of the sale

Before submitting an order, you will have an opportunity to review the items and information entered and correct mistakes. An order submitted through the website constitutes an offer to purchase. We may accept or decline an order for legitimate reasons, including stock unavailability, suspected fraud, payment failure, an obvious pricing error, or delivery restrictions. A sale is concluded when we confirm acceptance of the order or dispatch the goods, depending on the checkout process used on the website.

8. Payment

Payment must be made through the payment methods made available at checkout. Payment processing may be performed by third-party payment service providers. Spruit Baby does not intentionally store complete payment-card details where payment is processed by an external payment provider. Customers are responsible for using authorised payment methods.

9. Delivery

Delivery is subject to the separate Spruit Baby Shipping Policy, which forms part of these Terms. Customers must provide a correct delivery address and contact details. Risk and responsibility relating to delivery will be dealt with in accordance with the CPA, ECTA and other applicable law.

10. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by the separate Spruit Baby Refund and Returns Policy, which forms part of these Terms. That policy does not limit statutory rights, including rights relating to defective, unsafe or unsuitable goods under the CPA and qualifying cooling-off rights under ECTA.

11. Defective, unsafe or poor-quality goods

Under sections 55 and 56 of the CPA, consumers have statutory rights to goods that are reasonably suitable for their intended purpose, of good quality, in good working order and free of defects, subject to the Act. Where section 56 applies, goods that fail to meet the statutory standard may be returned within six months after delivery, without penalty and at the supplier’s risk and expense, and the consumer may direct the supplier to repair or replace the goods or refund the price paid, subject to the CPA.

Because Spruit Baby retails third-party brands, we may liaise with the relevant manufacturer, importer or distributor when investigating a defect or safety concern. This administrative process does not remove any right or remedy that a customer has against Spruit Baby as retailer under applicable law.

12. Product recalls and safety notices

If we become aware of a recall, material safety notice or other product safety issue affecting goods sold by Spruit Baby, we may contact affected customers using the contact details supplied with the order and may provide instructions regarding return, replacement, refund or other corrective action. Customers should stop using a product where a recall or safety notice instructs them to do so.

13. Baby and child products

Products intended for babies and children must be used only for their intended purpose and in accordance with the manufacturer’s instructions, warnings, age/weight limits, supervision requirements and care guidance. Website content is general product information and is not medical, developmental or professional safety advice.

14. Intellectual property

The website layout, original text, graphics and other content created for Spruit Baby are protected by applicable intellectual-property laws. Third-party brand names, logos, product photography and other proprietary material remain the property of their respective owners or licensors. No content may be reproduced or commercially exploited without the necessary permission, except where permitted by law.

15. Reviews and user content

If the website permits reviews, photographs or other submissions, you must not submit unlawful, defamatory, infringing, misleading or harmful content. By submitting content for publication, you grant Spruit Baby a non-exclusive licence to display and use that content for the purpose for which it was submitted, subject to applicable privacy and intellectual-property law.

16. Promotions and discount codes

Promotions and discount codes may be subject to additional stated conditions, validity periods, stock availability and exclusions. Unless otherwise stated, discounts may not be combined. Promotional terms will not override mandatory consumer rights.

17. Limitation of liability

To the maximum extent permitted by law, Spruit Baby will not be liable for indirect or consequential loss arising from website use or circumstances beyond our reasonable control. This clause does not exclude or limit liability or consumer remedies where exclusion or limitation is prohibited by the CPA or other applicable law, including liability arising from unsafe or defective goods where the law imposes such liability.

18. Privacy

Personal information is processed in accordance with the Spruit Baby Privacy Policy and POPIA. By using the website, you acknowledge that information necessary to process orders, payments, deliveries, customer service, security and legal obligations may be processed for those purposes.

19. Electronic communications

By providing an email address or mobile number in connection with an order or enquiry, you consent to receiving transactional communications reasonably necessary to administer that order or enquiry. Direct marketing communications will be handled in accordance with POPIA, ECTA and applicable consent/opt-out requirements.

20. Changes to these Terms

We may update these Terms from time to time to reflect changes in law, business practices or website functionality. The version published on the website at the time of a transaction will apply to that transaction, except where a later change is required by law.

21. Complaints and contact

Questions, complaints or notices may be sent to info@spruitbaby.co.za or made by telephone on 082 282 8758. We will aim to resolve complaints fairly and within a reasonable period. Consumers may also use any statutory complaint or dispute-resolution mechanism available to them under South African law.