Effective date: 23 September 2026

Spruit Baby | South Africa

This policy explains how Spruit Baby processes and delivers online orders in South Africa. It should be read with our Terms and Conditions and Refund and Returns Policy.

1. Delivery area

Spruit Baby delivers to addresses supported by the delivery options shown at checkout. If an address falls outside a courier or delivery service area, we may contact the customer to arrange an alternative delivery method, an additional delivery charge where agreed, or cancellation and refund where delivery cannot reasonably be completed.

2. Delivery charges

Delivery charges are calculated or displayed at checkout based on the delivery method, destination, parcel characteristics and any applicable promotion. The customer will have an opportunity to review the delivery charge before completing the order.

3. Processing and dispatch

Orders are processed after payment has been successfully received or authorised. Any estimated dispatch or delivery period displayed on the website is an estimate unless expressly stated to be guaranteed. Weekends, public holidays, peak trading periods, supplier delays and courier disruptions may affect delivery times.

Under ECTA, unless a different period is agreed, a supplier must execute an order within 30 days after receiving it. If Spruit Baby cannot execute an order within the applicable period, the customer will have the rights provided by ECTA, including applicable cancellation and refund rights.

4. Order confirmation and tracking

Where tracking is available, tracking information may be sent by email, SMS or another electronic method. Tracking events are generated by the delivery provider and may not always update in real time.

5. Delivery address and contact details

Customers must provide a complete and accurate street address, postal code, recipient name and contact number. Spruit Baby is not responsible for delay caused by incorrect or incomplete information supplied by the customer, but we will reasonably assist where possible. Additional courier charges caused by an incorrect address may be for the customer’s account where lawful and reasonable.

6. Receiving the parcel

The customer should ensure that someone is available to receive the parcel where required. A courier may follow its standard procedures for unsuccessful delivery attempts, including contacting the recipient, rescheduling delivery, directing the parcel to a collection point, or returning it to sender.

7. Inspection on delivery

Please inspect the parcel as soon as reasonably possible. If the outer packaging is visibly damaged, photograph it before opening where possible. If an item is missing, incorrect or damaged, contact info@spruitbaby.co.za or 082 282 8758 promptly so that we can investigate.

8. Delays outside our reasonable control

Delivery may be delayed by events outside our reasonable control, including severe weather, road closures, courier network disruptions, strikes, civil disturbances, load-shedding-related operational disruption, system failures or other force-majeure events. We will take reasonable steps to communicate material delays and assist the customer. Nothing in this clause limits rights that the customer has under applicable law.

9. Stock shortages and unavailable goods

If a product becomes unavailable after an order is placed, we will notify the customer as soon as reasonably possible. Where we cannot supply the product, we will provide the refund required by law. ECTA requires a supplier that cannot perform because ordered goods or services are unavailable to notify the consumer and refund payments within the statutory period.

10. Split shipments

Where an order contains multiple products, we may dispatch items separately where reasonably necessary. If this happens, the customer will not be charged an additional delivery fee unless this was disclosed and agreed before the order was completed.

11. Collection option

If collection is offered on the website, the collection location, hours and instructions will be displayed at checkout or communicated after the order is ready. Please do not arrive for collection until you have received confirmation that the order is ready. Collection address: Unit 2, 2 On Tabak, Tabak Street, Paarl. Collection hours should be confirmed with Spruit Baby before collection.

12. Risk, loss and damaged parcels

Responsibility for loss or damage during delivery will be determined in accordance with the CPA, ECTA and other applicable law. If tracking indicates delivery but you have not received the parcel, contact us promptly so that we can open an investigation with the delivery provider.

13. International delivery

Unless international delivery is expressly offered at checkout, the website should be treated as delivering within South Africa only. If international delivery is introduced, additional terms regarding customs duties, taxes, import restrictions and delivery risk should be published before accepting international orders.

14. Contact

For shipping questions, tracking assistance or delivery problems, contact info@spruitbaby.co.za or 082 282 8758.